Privacy Policy

We collect various types of information to provide and improve our educational services:

Personal Information: When you register for courses, create an account, or contact us, we may collect your name, email address, phone number, postal address, payment information, and educational background. This information is necessary to deliver our services and communicate with you effectively.

Technical Data: We automatically collect information about your device, including IP address, browser type, operating system, access times, and pages viewed. This helps us optimize our platform performance and user experience.

Educational Data: We track your course progress, quiz results, project submissions, certificates earned, and learning preferences. This data enables us to personalize your learning experience and provide relevant recommendations for 3D modeling and CNC programming courses.

Communication Records: We maintain records of your correspondence with our support team, feedback submissions, forum posts, and community interactions to improve our services and provide better assistance.

ProtoForge Academy uses your information for the following purposes:

Service Delivery: To provide access to our educational content, process course enrollments, issue certificates, manage your account, and deliver personalized learning experiences in 3D modeling, CAD/CAM, and CNC programming.

Communication: To send course updates, important announcements, technical notifications, respond to inquiries, and provide customer support. We may also send promotional materials about new courses or features, but you can opt out at any time.

Platform Improvement: To analyze usage patterns, conduct research on learning effectiveness, develop new educational content, enhance platform functionality, and troubleshoot technical issues.

Security and Compliance: To protect against fraud, unauthorized access, and illegal activities; to comply with legal obligations; and to enforce our Terms of Use and other policies.

We respect your privacy and limit information sharing to the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our platform, processing payments, hosting services, email delivery, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for specified purposes.

Educational Partners: When you participate in collaborative projects or certification programs, we may share relevant information with partner institutions, instructors, or industry professionals, always with your consent.

Legal Requirements: We may disclose your information when required by law, court order, legal process, or to protect the rights, property, or safety of ProtoForge Academy, our users, or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

ProtoForge Academy implements comprehensive security measures to protect your personal information:

Technical Safeguards: We use industry-standard encryption protocols (SSL/TLS) for data transmission, secure servers with firewalls, regular security audits, intrusion detection systems, and encrypted storage for sensitive information including payment data.

Access Controls: We restrict access to personal information to authorized personnel only, implement role-based access controls, use multi-factor authentication for administrative access, and maintain detailed access logs.

Data Backup and Recovery: We maintain regular backups of your data and have disaster recovery procedures in place to ensure business continuity and data availability.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection in the digital fabrication education industry.

You have significant control over your personal information and the following rights:

Access and Portability: You can request access to your personal data and receive a copy in a structured, commonly used format. You may also request to transfer this data to another service provider.

Correction and Updates: You can update, correct, or modify your personal information through your account settings or by contacting us at [email protected].

Deletion: You may request deletion of your personal information, subject to legal retention requirements and legitimate business purposes. Note that some information may be retained in backup systems for a limited period.

Opt-Out Rights: You can unsubscribe from marketing communications, disable certain cookies through your browser settings, and opt out of targeted advertising. You can also object to automated decision-making processes that significantly affect you.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

ProtoForge Academy uses cookies and similar technologies to enhance your experience:

Essential Cookies: These are necessary for the platform to function properly, including authentication, security, and session management. They cannot be disabled without affecting platform functionality.

Functional Cookies: These remember your preferences, language settings, course progress, and customization choices to provide a personalized experience.

Analytics Cookies: We use these to understand how users interact with our platform, which courses are most popular, and where improvements are needed. This helps us optimize the learning experience for 3D modeling and CNC programming education.

Marketing Cookies: These track your browsing habits to deliver relevant advertisements and measure campaign effectiveness. You can opt out of these cookies through your browser settings.

For more detailed information about our cookie practices, please refer to our separate Cookie Policy. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

As an educational platform with a global reach in the field of digital fabrication and CNC technology, your information may be transferred and processed in countries other than Kazakhstan:

Legal Basis: We transfer data internationally only when necessary to provide our services, comply with legal obligations, or protect our legitimate interests. We ensure that any international transfers comply with applicable data protection laws.

Safeguards: When transferring data to countries outside Kazakhstan, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your information.

Data Processing Locations: Your data may be processed in facilities located in Europe, North America, or other regions where our service providers operate. We maintain the same level of protection regardless of processing location.

If you have concerns about international data transfers, please contact us to discuss additional safeguards we can implement for your specific situation.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts: While your account remains active, we retain your profile information, course history, certificates, and learning data to provide continuous service and maintain your educational records.

Inactive Accounts: If you haven't accessed your account for 3 years, we may archive or delete certain data while retaining essential information for legal compliance and record-keeping purposes.

Legal Requirements: Some information must be retained for specific periods to comply with tax laws, accounting regulations, and educational record-keeping standards. This includes transaction records, certificates issued, and compliance documentation.

Deletion Requests: Upon your request, we will delete your personal information unless retention is required by law or necessary to resolve disputes, enforce agreements, or protect legitimate business interests.

After the retention period expires, we securely delete or anonymize your personal information so that it cannot be associated with you.

ProtoForge Academy may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations:

Notification of Changes: We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. For significant changes that materially affect your rights, we will provide additional notice via email or prominent website notification.

Your Acceptance: Continued use of our platform after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may discontinue using our services and request account deletion.

Contact Us: If you have questions, concerns, or requests regarding this Privacy Policy or our data practices related to 3D modeling education, CNC programming courses, or digital fabrication training, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. Our team typically responds to inquiries within 48 hours during business days.